I just received a new Visa card from Lowes/GE Money Bank that replaces my existing Lowes Visa from Capital One.  My current Capital One Lowes card was set to expire in 2010 and I've been with them on this account since 1994 so have misplaced the terms of my Lowes Capital One.   In attempting to activate the card, it became clear that there are new terms that I must either OPT IN for to continue service, or OPT OUT of which automatically closes the account and I pay off the balance.   I attempted calling the GE Money Lowes new phone number to discuss with a customer service rep and was disconnected (could be their hours of operation) but then, they likely don't know what all changes I'd be making (assuming all consumers get a little different deals).   So a big question, anyone know much here about GE Money as a company to do business with?  This Opt In/Out stuff seems a bit cryptic and not knowing anymore than I currently do, I'm inclined to close out the account unless I can better determine precisely what the net change to my account/service/rates are going to be. Any advice is truly appreciated. Chris

I too have a Lowes Visa. Shortly before Capital One sold our accounts to GE Money I notified Capital One of a change in my address.  I have more then one Capital One card. Well I moved across the country. Capital One changed my address on all of my cards but the Lowes card. I never got a notice telling me they were selling the account. It was about 2 months before I realized I had not gotten a statement for my Lowes card.  When I called the customer service number on the back of the card, it was at that moment when I discovered what had happened. I called GE Money and explained what happened regarding my change of address. They didn't really care-all they wanted was my past due payment. Little did I know that they had already hit my credit report with a late pay.  I'm fighting with them over that right now.   I don't like their business practices and will be paying off and closing my account.

I too have a Lowes Visa. Shortly before Capital One sold our accounts to GE Money I notified Capital One of a change in my address.  I have more then one Capital One card. Well I moved across the country. Capital One changed my address on all of my cards but the Lowes card. I never got a notice telling me they were selling the account. It was about 2 months before I realized I had not gotten a statement for my Lowes card.  When I called the customer service number on the back of the card, it was at that moment when I discovered what had happened. I called GE Money and explained what happened regarding my change of address. They didn't really care-all they wanted was my past due payment. Little did I know that they had already hit my credit report with a late pay.  I'm fighting with them over that right now.   I don't like their business practices and will be paying off and closing my account. Didn't you file a change of address form with the post office when you moved?

I too have a Lowes Visa. Shortly before Capital One sold our accounts to GE Money I notified Capital One of a change in my address.  I have more then one Capital One card. Well I moved across the country. Capital One changed my address on all of my cards but the Lowes card. I never got a notice telling me they were selling the account. It was about 2 months before I realized I had not gotten a statement for my Lowes card.  When I called the customer service number on the back of the card, it was at that moment when I discovered what had happened. I called GE Money and explained what happened regarding my change of address. They didn't really care-all they wanted was my past due payment. Little did I know that they had already hit my credit report with a late pay.  I'm fighting with them over that right now.   I don't like their business practices and will be paying off and closing my account. Didn't you file a change of address form with the post office when you moved? A similar thing happened to me with Sam's Club's in-house credit card. I moved and filed a forwarding address, but discovered to my dismay two months later that Sam's tells the Post Office to not forward their bills. Sure, technically you should remember you've made some charges and be expecting a bill, but that's especially difficult when you're in the midst of moving. Regardless, it's still a pretty sleazy way to do business. FWIW, I complained to Sam's and they removed the late charges. It took a while to get the point across to the guy in India I had to talk to, though.

Little did I know that they had already hit my credit report with a late pay.  I'm fighting with them over that right now.   I don't like their business practices and will be paying off and closing my account.         I'm surprised the postal service didn't forward the statements, along with the other mail being sent to your old address, to your new place.         You did file a change of address with your post office, right?